I’ve really enjoyed my time at the National Association of Home Builders (NAHB) Remodeling Show. Already, I’ve been able to meet some great people, try out some awesome tools and attend some really thought provoking classes. This show is geared toward contractors and one theme that keeps popping up is how to build a customer referral base. Here are a few quotes I’d like to share:
“Will your customers refer you in the future?”
“Become an advocate for the homeowner”
and my favorite…. “Dead customers make for bad referrals”
All these statements have the same meaning- put the customer first. But as a homeowner, I sat there thinking “How would I know the difference between a quality contractor and one that is lying through his teeth?!”. This post will shed some light on strategies for homeowners to select a good contractor.
Be Informed
As homeowners, we need to perform our due diligence and thoroughly research products, materials and installation methods. The more you know about a project, the more able you are to make good decisions.
This knowledge enables you to create a timeline with realistic expectations about when the work should be completed. Good research also helps map out an accurate scope of work. Clearly defining what work you expect is a great way to avoid disappointment and change orders (additional fees).
Multiple Bids
It’s a hassle to get at least three bids for a project but it’s worth the extra time. By getting at least three bids, you ensure at least three different eyes are sizing up your project. That often enables you to save money and choose a contractor that can work on your schedule.
References
Always check references! Make sure you call the references, or better yet, see the completed job with your own eyes. Ask the references about timeliness, accurate bids, professionalism and anything else that may matter to you. If your contractor can’t provide references, you should drop them from consideration.
You should also check with the Better Business Bureau for complaints and verify the contractor is bonded and insured.
Contracts
Make sure to sign a contract that clearly states the scope of work to be done. If a contractor doesn’t present you with a contract, insist on it. It’s very important that you get everything in writing.
Interview the Contractor
Meeting with the contractor is very much like an interview- both parties are trying to find out if working together is a good fit. Don’t shy away from asking tough, detailed questions. In my opinion, a good contractor will:
- Be knowledgeable about all aspects of your project
- Thoroughly document, measure and test
- Champion a select few products that they believe are superior
- Be willing to walk away if they are not the right person for the job
What do you think? What do you look for in a contractor?
Similar Posts:
- Home Remodeling Decisions
- Exercise care with unsolicited roofers
- Buttoned Up: Right-sizing a home improvement
- Restore your house and keep your sanity
- Choosing Top Quality Showers with the Triton, Mira, and Aqualisa Ranges
no comment untill now